Terms & Conditions

1. Introduction and Acceptance of Terms

1.1 These Terms and Conditions ("Terms") govern your access to and use of the Zenvo platform (the "Platform"), including any associated website, mobile application, dashboard, or services provided by Zenvo (collectively, the "Services").

1.2 Zenvo is operated by [………………………………….] ("Zenvo", "we", "us", or "our").

1.3 These Terms constitute a legally binding agreement between you and Zenvo. If you are registering or using the Platform on behalf of a business, corporate entity, or other legal person ("Business User"), you represent and warrant that you have full authority to bind that entity to these Terms.

1.4 These Terms incorporate by reference our Privacy Policy, Fee Schedule, Acceptable Use Policy, and any other policies or notices made available on the Platform. All incorporated documents form part of these Terms.

1.5 You consent to receive all communications, notices, and agreements electronically. Continued use of the Platform after any modification constitutes your acceptance of the updated Terms.

2. Definitions

2.1 "Account" means the multi-currency corporate account(s) and/or wallet(s) created and maintained on the Platform.

2.2 "Business Admin" or "Admin" means the primary authorised representative of a Business User with full administrative rights.

2.3 "Collection Account" means a dedicated account provided for receiving local or international funds.

2.4 "Electronic Money" means the monetary value stored in your Account representing a claim on us.

2.5 "FX" means foreign exchange conversion and swaps.

2.6 "KYC/KYB/AML/EDD" means Know Your Customer, Know Your Business, Anti-Money Laundering, and Enhanced Due Diligence processes.

2.7 "Services" means the features offered under the current MVP scope.

2.8 "Transaction" means any collection, payout, remittance, FX conversion, swap, or other movement of funds on the Platform.

2.9 "User", "you", or "your" means the individual or Business User accessing or using the Platform.

2.10 Other capitalised terms have the meanings given where they appear.

3. Eligibility and User Requirements

3.1 The Platform is provided for commercial and business purposes. You represent and warrant that you have the legal capacity to use the services offered by the platform in your location.

3.2 You must be at least 18 years of age (or the legal age of majority in your jurisdiction) and have full legal capacity.

3.3 The Platform is available only in supported jurisdictions and corridors (currently UK, USA, EUR, CA, GH, TZ, KY, NG, UG, MAU, and such others as we may designate).

3.4 Business Users must be validly incorporated or registered entities in good standing.

3.5 You must not be a sanctioned person, politically exposed person (without full disclosure and our approval), or located in a jurisdiction where use of the Services is prohibited.

3.6 We reserve the right to refuse registration or service to any person or entity at our sole discretion.

4. Account Registration, Onboarding and Verification

4.1 To access transactional Services, you must complete our sign-up process, provide accurate information, and successfully complete KYC/KYB/AML/EDD verification.

4.2 Business Users may invite additional users and assign roles and permissions via the Business Invites feature.

4.3 You must keep all Account information accurate and promptly update it through the Customer Information Update (CIU) workflow.

4.4 You may participate in the Referral System subject to the terms published on the Platform.

4.5 We may request additional documentation or re-verification (including proof of address) at any time. Failure to provide requested information within the required timeframe may result in suspension or closure of your Account.

4.6 Accounts are activated only after our approval. We may reject, suspend, or close any application for regulatory, risk, or compliance reasons.

4.7 You are responsible for maintaining the confidentiality of your credentials and all activity under your Account.

5. Services Provided

5.1 The Services include: (a) multi-currency corporate accounts and wallets; (b) collection accounts and funding; (c) local payouts and cross-border remittances; (d) FX conversion and swaps in supported currency pairs; (e) bulk payouts; (f) transaction monitoring and reporting; and (g) admin and operations tools including role-based access control.

5.2 The Services are provided on an "as is" and "as available" basis. We do not warrant uninterrupted access, exact FX rates, or the performance of any third-party providers.

5.3 The Services are execution-only. We do not provide financial, investment, tax, or legal advice.

5.4 We may modify, suspend, or discontinue any part of the Services with or without notice where required by law, regulation, or operational necessity.

6. Accounts, Wallets and Balances

6.1 You may create and manage multiple currency wallets in supported currencies only.

6.2 Funds are held separately in each currency without automatic conversion and constitute Electronic Money safeguarded in accordance with applicable regulations.

6.3 You will have access to real-time available, pending, and reserved balances.

6.4 Default local accounts and dedicated collection accounts are provided where supported.

6.5 All Accounts and Transactions are subject to account-level limits, compliance screening, and regulatory requirements.

7. Transactions, Payments and FX

7.1 You may initiate local payouts, cross-border remittances, and FX conversions/swaps subject to sufficient balance, transaction limits, and compliance checks.

7.2 All Transactions require your explicit confirmation after review of live FX rates, fees, and final amounts.

7.3 You are solely responsible for the accuracy of beneficiary details. We are not liable for losses resulting from incorrect information you provide.

7.4 Transactions are subject to real-time screening, potential holds, and regulatory controls.

7.5 Bulk payouts require appropriate approvals within your organisation's role-based permissions.

7.6 Quoted FX rates are indicative until locked/accepted and may expire after the stated validity period. Zenvo reserves the right to reprice, reject or cancel FX instructions where market movement, liquidity disruption, pricing error, or execution error occurs.

7.7 Transactions may not be cancelled, reversed, or amended after submission once processing has commenced, provided Zenvo may reverse, cancel, or correct erroneous, duplicate, or mistaken transactions and recover funds improperly credited.

8. Fees, Pricing and Charges

8.1 All fees, spreads, and charges are disclosed transparently before you confirm any Transaction.

8.2 We may charge FX spreads, transfer fees, and other applicable charges as set out in the Fee Schedule.

8.3 You authorise us to deduct all applicable fees directly from your Account balance.

8.4 We will provide at least advance notice of any material fee changes. Continued use after the notice period constitutes acceptance of the new fees.

9. User Representations, Warranties and Obligations

9.1 You represent and warrant that all information provided is true, accurate, and complete.

9.2 You will use the Services only for lawful business purposes and in full compliance with all applicable laws.

9.3 You are solely responsible for your tax obligations, regulatory compliance in sending and receiving jurisdictions, and any third-party claims arising from your use of the Services.

9.4 You will promptly notify us of any material changes in your circumstances or business information.

9.5 You will cooperate fully with any compliance, audit, or regulatory requests.

10. Prohibited Uses and Acceptable Use

10.1 You must not use the Services for any illegal purpose, including money laundering, terrorist financing, sanctions evasion, fraud, or any activity we reasonably determine to be high-risk.

10.2 You must comply with our Acceptable Use Policy (incorporated by reference).

10.3 You must not share your Account credentials, attempt to circumvent controls, or engage in any activity that interferes with the Platform's security or integrity.

11. Security, Access and Identity Management

11.1 We implement role-based access control, multi-factor authentication, and single sign-on.

11.2 You must set up and use a Transaction PIN where required.

11.3 You are responsible for all security measures on your devices and accounts.

11.4 We may suspend or restrict access immediately if we suspect a security breach, fraud, or regulatory violation.

12. Intellectual Property Rights

12.1 The Platform, all content, logos, software, and technology are owned by Zenvo or its licensors.

12.2 We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for your internal business purposes during the term of your Account.

12.3 You may not copy, modify, reverse-engineer, or create derivative works of the Platform.

13. Privacy and Data Protection

13.1 Your data is processed in accordance with our Privacy Policy.

13.2 By using the Platform, you consent to the collection, processing, storage, and sharing of your data with compliance partners, payout providers, banks, and regulatory authorities as necessary to provide the Services and meet legal obligations.

13.3 We maintain full audit trails and comply with applicable data protection and retention laws.

14. Termination and Suspension

14.1 You may close your Account at any time subject to completion of all outstanding Transactions and compliance checks.

14.2 We may suspend or terminate your Account immediately, with or without notice, for breach of these Terms, regulatory requirements, risk concerns, inactivity, or any other reason we determine in our sole discretion.

14.3 Upon termination, you remain responsible for any outstanding obligations. Funds will be returned in accordance with applicable laws after deduction of fees and resolution of any claims.

15. Disclaimers and Limitations of Liability

15.1 The Services are provided "as is" and "as available" without any warranties of any kind.

15.2 To the maximum extent permitted by law, Zenvo's total liability to you shall not exceed the greater of (i) the total fees paid by you in the twelve (12) months preceding the claim, or (ii) the available balance in your Account at the time of the claim.

15.3 We shall not be liable for any indirect, consequential, punitive, special, or incidental damages.

15.4 We shall not be liable for delays, failures, or disruptions caused by third-party financial institutions, payment processors, liquidity providers, telecommunications networks, or force majeure events.

16. Indemnification

16.1 You agree to indemnify, defend, and hold harmless Zenvo, its officers, directors, employees, and partners from any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your use of the Services, or any violation of law.

16.2 This indemnity survives termination of these Terms or closure of your Account.

17. Governing Law and Dispute Resolution

17.1 These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

17.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lagos, Nigeria.

17.3 You agree to attempt to resolve any dispute first through good-faith negotiation before initiating legal proceedings.

18. Miscellaneous Provisions

18.1 Amendments: We may amend these Terms by posting the updated version on the Platform. If you do not agree to the changes, you may close your Account. Continued use after the notice period constitutes acceptance.

18.2 If any provision is held invalid, the remainder remains in full force.

18.3 These Terms constitute the entire agreement between you and Zenvo.

18.4 You may not assign your rights without our prior written consent. We may assign freely.

18.5 Notices will be sent electronically to your registered email.

19. Third Party (Veem)

19.1 Veem serves as our partner for global payments, and as part of our agreement, our clients must accept their terms and conditions to ensure regulatory compliance. Please find the hyperlinked Veem's T&Cs here.

19.2 "Payment Processing delivered by Veem Payment Inc." a licensed money transmitter under state laws and a FinCEN registered Money Services Business.

20. Contact Information and Complaints

20.1 For support or complaints, contact us at support@zenvo.com or through the in-app help centre.

20.2 We maintain a formal complaints escalation process in accordance with regulatory requirements.

20.3 Regulatory complaints may also be directed to the relevant supervisory authority in your jurisdiction.